A few days ago we had a client that was having some trouble opening a Microsoft Word Document that was sent to her via email. One of our technicians looked into the issue and was able to determine that the document could be opened from Word 2007 without issue, but for some reason, Word 2003 was not able to read the contents of the file. When we attempted to open the file, Word would give an error asking you to specify a file conversion method, i.e. (Windows Default, MS-DOS, or Other). None of the conversion methods were able to read from the file.
After further investigation, I determined that the file had originally been a .DOCX (the new file format for Word 2007), I changed the file extension back to .DOCX and attempted to open the file again. Word was now able to open the document. It seems that the sender of the document manually changed the file extension from .DOCX to .DOC, rather than opening the document in Word and saving it in the desired format.
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